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Terms and conditions

Order Requirements

  • No Minimum order is required.
  • Drop Shipments for any size order is permitted.


  • Special quotes can be made for large bids or competitive commercial accounts where standard pricing may be uncompetitive.
  • All prices are in US dollars and must be paid in US dollars. Dawg strives very hard to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control. Dawg reserves the right to revise prices, limit quantities, correct printing/pricing errors and refuse orders from distributors, dealers, individuals or entities outside the scope of specific offers or promotions, whether made in print or electronically. Product specifications are subject to change without notice.

Freight / Delivery

  • F.O.B. Buffalo, NY, but not limited to. All freight charges are prepaid and add unless other arrangements are made. Orders will be shipped via UPS whenever possible. DAWG adds a nominal handling charge to UPS shipments. If consignee billing is desired, we require the UPS consignee number of the company that will receive our products. We require the number to release the order. The distributor who places the order is ultimately responsible for all unpaid UPS charges. When UPS limits are exceeded, we will strive to ship the least expensive, most direct way, taking into account good product condition, unless instructed otherwise.
  • Dawg maintains a very high standard when shipping your orders quickly. Most Dawg absorbents ship the same day.
  • Any order that requires next day delivery or special expedited shipping attention needs to be placed no later than 11:00am EST. Please call us at 1-800-935-3294 if you have any concerns regarding your shipment. Dawg reserves the right to withold any order for processing for any reason.

Payment Terms

  • Net 30 days. All orders invoiced at prices prevailing at date of shipment.

Damaged Good or Shortages (on Prepaid Shipments only)

  • Shortages - If an order arrives without all items shown on the packing list, a notation must be made on the delivery receipt and customer service advised immediately.
  • Noticeable Damage - Upon receipt, check products carefully. Note on delivery receipt any damage or abnormality. Delivery receipts signed complete, without any noted discrepancies, will be the responsibility of the consignee and not DAWG. Notify customer service regarding any problems. DAWG is not responsible for product that has been reshipped from the original destination.
  • Concealed damage - Any hidden damage must be reported to customer service within 5 days of receipt of shipment. Do not return product until you have notified a customer service representative and have a Return Goods Authorization ("RGA") number.
  • Collect Shipments are the responsibility of the consignee.

Return Policy

  • RGA number must be obtained from customer service. RGA requests can be made up to 30 days from date of purchase.
  • Product must be in original packaging. No discontinued or obsolete items will be accepted.
  • Customer pays return freight charges and 15% restocking fee, except when return is due to freight damage.
  • DAWG reserves the right to refuse any return not in compliance with the above.
  • Special orders, cut or manufactured to specifications, are not returnable.


  • DAWG absorbent products are guaranteed against defects in workmanship or materials.
  • Items excluded from warranty coverage, unless found and reported defective immediately upon removal from the original shipping container and before being used by the original purchaser and some spill containment products.

Product Specifications

  • Specifications of all products are subject to change without prior notice, when such changes achieve improved product appearance, design or performance.
  • Weight: All weights are approximate and may vary from time to time.

Product Suitability 

  • Every effort has been made to accurately describe our products and to define their general usage. No other performance claims are implied or will be recognized, in the event of improper product selection. Buyer has the responsibility to determine the suitability of product selection and assumes any and all liability relating thereto. PLEASE CONTACT OUR CUSTOMER SUPPORT DEPARTMENT IF IN DOUBT.
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