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Terms and Conditions


  • F.O.B. Buffalo, NY, but not limited to. All freight charges are prepaid and add unless other arrangements are made. Orders will be shipped via UPS whenever possible. DAWG adds a nominal handling charge to UPS shipments. If consignee billing is desired, we require the UPS consignee number of the company that will receive our products. We require the number to release the order. The distributor who places the order is ultimately responsible for all unpaid UPS charges. When UPS limits are exceeded, we will strive to ship the least expensive, most direct way, taking into account good product condition, unless instructed otherwise.
  • Dawg maintains a very high standard when shipping your orders quickly. Most Dawg absorbents ship the same day. Any order that requires next day delivery or special expedited shipping attention needs to be placed no later than 11:00am EST. Please call us at 1-800-935-3294 if you have any concerns regarding your shipment. Dawg reserves the right to withold any order for processing for any reason.

Payment Terms

  • If granted payment terms - Net 30 days. All orders invoiced at prices prevailing at date of shipment. Damaged Good or Shortages (on Prepaid Shipments only)
  • Shortages - If an order arrives without all items shown on the packing list, a notation must be made on the delivery receipt and customer service advised immediately.
  • Noticeable Damage - Upon receipt, check products carefully. Note on delivery receipt any damage or abnormality. Delivery receipts signed complete, without any noted discrepancies, will be the responsibility of the consignee and not DAWG. Notify customer service regarding any problems. DAWG is not responsible for product that has been reshipped from the original destination.
  • Concealed damage - Any hidden damage must be reported to customer service within 2 days of receipt of shipment. Do not return product until you have notified a customer service representative and have a Return Goods Authorization ("RGA") number.
  • Collect Shipments are the responsibility of the consignee.

Return Policy

  • RGA number must be obtained from customer service. RGA requests can be made up to 30 days from date of purchase.
  • Product must be in original packaging. No discontinued or obsolete items will be accepted.
  • Customer pays return freight charges (possible restocking fee may apply on select items) No additional fees apply when a return is due to product defect or freight damage.
  • DAWG reserves the right to refuse any return not in compliance with the above.
  • Special orders, cut or manufactured to specifications, are not returnable.
  • All products on packing slip must be inspected upon delivery. Take off packaging material, inspect carefully for any damage upon transit. All damage should be documented and product refused if you do not wish to keep the merchandise. The same day you receive the merchandise call Dawg at 1-800-935-3294 to report the damaged goods.


  • DAWG absorbent products are guaranteed against defects in workmanship or materials.
  • Items excluded from warranty coverage, unless found and reported defective as per terms and upon removal from the original shipping container and before being used by the original purchaser, include BullDawg Part Cleaners, Secondary Containment Items and other items as noted on Addendum A1 — Please call our support Department for most current update on A1.

Product Specifications

  • Specifications of all products are subject to change without prior notice, when such changes achieve improved product appearance, design or performance.
  • Weight: All weights are approximate and may vary.

Product Suitability

  • Every effort has been made to accurately describe our products and to define their general usage. No other performance claims are implied or will be recognized, in the event of improper product selection. Buyer has the responsibility to determine the suitability of product selection and assumes any and all liability relating thereto. PLEASE CONTACT OUR CUSTOMER SUPPORT DEPARTMENT IF IN DOUBT.
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